Returns

30-Day RETURN. BigLeash carries a 30-Day return policy. Customers may return products in original packaging and receive FULL purchase price (less shipping and handling) as long as products have not been altered, charged or used on an animal. Customers can receive partial purchase price depending on what has been used.

Security & Payments

When purchasing from BigLeash your financial details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology. 128-bit SSL encryption is approximated to take at least one trillion years to break, and is the industry standard.

All payments are processed through PayPal Payflow. No credit card details are stored on Hidden Fence servers.

Privacy Policy

Thank you for your interest in BigLeash and our website located at http://www.bigleash.com.au (“the Site”). We are pleased to provide this privacy policy to inform you of our practices with respect to how we collect and use personally identifiable information about visitors to the Site. By using this website, you consent to the following terms.

What We Collect
The data that we regularly collect about visitors to our site (e.g., IP address, browser type, pages accessed, duration of visit, etc.) does not necessarily enable us to personally identify you, and that is not our intention. We do collect personally identifiable information about you and your company, including your user name, but only if you voluntarily provide it to us by registering and/or requesting information from us. If you register on the Site, you will supply a unique name for your account, (the “User ID”). This User ID is used to identify your account and is your nickname to other users.

Use of Cookies
“Cookies” are small pieces of information that are stored by your browser on your computer’s hard drive. Most web browsers automatically accept cookies to provide you with more personalized service, but you can usually change your browser settings to prevent this practice if you would rather not store the information for future use. Unless you specifically provide us with personal information, BigLeash will not know who you are, even though we may assign your computer a cookie.

Use of Information
BIGLEASH uses your personally identifiable information primarily to provide you with customized content on our site that is of interest to you. The information is also used to verify your authority to access the Site and to contact you when reasonably necessary. BIGLEASH may also use any information you have entered into the Site as reasonably necessary to administer or provide customer support for the Site, and to provide you with periodic printed or e-mail communications about new products and services, discounts, special promotions or upcoming events.

Disclosure
BIGLEASH uses certain third party vendors (e.g., data storage and processing facilities) to assist BIGLEASH in providing our products and services. BIGLEASH may transfer your personally identifiable information to such vendors who have entered into a contract with BIGLEASH that protects the confidentiality of your information and permits the vendor to use it only as reasonably necessary to fulfill its contract with BIGLEASH. BIGLEASH may also disclose your personally identifiable information as it believes is reasonably necessary to comply with law, regulation or other governmental authority or to prevent harm to yourself or others. Finally, BIGLEASH may disclose your personally identifiable information upon a transfer or sale to another entity of all or substantially all of BIGLEASH’s stock or assets in BIGLEASH’s line of business to which this Privacy Policy relates or upon any other corporate reorganization.

Links
For your convenience, we may provide links to certain third party websites or referrals to certain third parties’ products or services. If you choose to visit a third party’s website or use its products or services, please be aware that the third party’s privacy policy, and not the BIGLEASH privacy policy, will govern your activities and any information you disclose while interacting with the third party.

Security
Because any personally identifiable information you submit to BIGLEASH is purely voluntary and should not be of a particularly sensitive nature, we employ our standard security measures and do not use special encryption methods at this time.

Public Forums
BIGLEASH may make information available to users, chat rooms, forums, message boards, and newsgroups. Any information disclosed in these areas, or otherwise submitted to BIGLEASH for publication, becomes public information and is no longer within the shield of this privacy statement. Use extreme caution when disclosing personal information through any of the above-mentioned communication mechanisms. In addition, BIGLEASH may use comments posted in public areas about the Site or BIGLEASH services for editorial purposes or in promotional, advertising or marketing materials. Users who submit such comments in these public places on the Site grant a perpetual, royalty-free license to BIGLEASH to use such public information.

Policy Changes
BIGLEASH reserves the right to change this privacy policy, and will post any revisions on the Site. We encourage you to review this Privacy Policy regularly for any changes. Your continued use of the Site will be subject to the then-current privacy policy.

Questions?
If you have any questions about our privacy policy, please feel free to contact us at:

Hidden Fence – Phone: 1800 223 364